Amazon failed to secure enough servers capable of handling the traffic surge on Prime Day, one of the tech giant’s biggest shopping days of the year, causing a series of glitches that temporarily affected some customers.
The information comes from CNBC, which obtained internal Amazon documents on the problem.
Amazon also had to add servers manually to handle the traffic, CNBC reported.
“A breakdown in an internal system called Sable, which Amazon uses to provide compute and storage services to its retail and digital businesses, caused a series of glitches across other services that depend on it, like Prime, authentication, and video playback,” according to CNBC, citing Amazon documents.
Despite the outage, which lasted for hours, Amazon said this year’s Prime Day was the “biggest shopping event” in the company’s history, with over 100 million products sold over a 36-hour period.
ORIGINAL STORY 3:30 p.m. EDT, July 16:
Amazon Prime Day started at 3 p.m. Eastern time today, but not without some glitches.
CNBC reported that customers complained of errors on desktop and mobile. According to the outlet, some customers got an error page featuring “dogs of Amazon.” On those pages, a photo of a dog appears with the text, “Sorry. Something went wrong on our end,” “Sorry. We couldn’t find that page,” or a similar error message. The dog photo changes with each refresh. There are more than a dozen dog images.
Amazon error sends some shoppers to dog photo, not product page. "Sorry something went wrong on our end," #Amazon said on a page some shoppers were sent to after clicking on items from its U.S. home page. A different image of a dog greeted users each time. https://t.co/c5nPA4h7BApic.twitter.com/DyDMUKOZYJ
Amazon’s annual summer sale, Prime Day, is here and online shoppers are getting ready for the Black Friday in July-like sales.
Prime Day starts at noon PT (3 p.m. ET) on Monday and runs through Tuesday at 11:59 p.m. PT (Wednesday, 2:59 a.m. ET). Amazon has promised more than a million items will be going on sale Monday and Tuesday.
AmazonFresh customers can get $30 off their order of $100 or more, and Prime members in eligible restaurant delivery areas will receive $13 off their first Amazon Restaurants order when they make any purchase on Amazon.com or Prime Now on Prime Day, the press release said.
Here's everything you need to know for Prime Day 2018.