The software company acknowledged that the screen of the iPhoneX becomes unresponsive when it is taken outdoors in cold weather and plans to fix the issue in a future software update, according to Loop Insight.
Phone users complained on a Reddit thread that the iPhone X's screen becomes unresponsive outside in the cold. When they come back inside where it's warmer, the iPhone X goes back to operating normally. Not all iPhone X owners have experienced the problem, but according to the posts on Reddit, a sizable portion are able to replicate the issue.
In a statement to Loop Insight, Apple said that it's “aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment.”
In a support page entry, Apple said that it recommends using the iPhoneX in temperatures between 32 and 95 degrees, Fox News reported.
Apple did not announce a time frame for the software update for the iPhoneX, Fox News reported.