Posted: 2:51 p.m. Friday, Nov. 15, 2013
By Rick Couri
The US Airways flight from Philadelphia to Long Island, New York sat on the tarmac for more than an hour.
When Albert Rizzi’s service dog Doxy got a little anxious, flight attendants began to raise a fuss.
“The flight attendant says before we take off the dog’s going to have to be under a seat,” Rizzi explained to 1010 WINS.
But Rizzi was in a row with no storage room under his feet. That didn’t matter to the attendant.
“She got very adamant saying the dog has to be under a seat or ‘I’ll turn this plane around.’”
Because Rizzi is blind he didn’t know if there were other seats and the attendants never offered to move him although another passenger did offer to help.
Eventually the plane was returned to the gate and Rizzi was removed, along with Doxy.
But that’s not where it ended.
Other passengers, outraged by the treatment of Rizzi began getting off the plane as well. Minutes later nearly the entire plane was empty.
“I was so emotionally moved by that,” Rizzi commented. “35 people got off the plane angry and upset and yelling at management saying ‘she needs to be fired today.’”
US Airways made the decision to cancel the flight saying “the crew did not feel comfortable operating the plane."
The passengers did make it to Long Island, by bus.