Sales | Retail
Auditing Business Process Mapping & Management (BPM) “If you can't describe what you are doing as a process, you don't know what you're doing.”
W. Edwards Deming
Our process is to keep doing what we are doing!
For every 100 items we deliver only 25 are returned for repair! Not bad huh?
We are proud that our business is exemplified in Dilbert® cartoons! Numerous organizations have not defined their business processes well for the organization to perform their work properly! Process is the fundamental driver behind high quality products and services. Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. Auditors are continually being tasked to audit and assess the business processes manual and electronic flow and output for efficiency.
In this session auditors will a process to shift through the manual and electronic BPM flow to validate it works. And if it doesn’t work, the auditor will be able to identify system and process changes to eliminate non-value added work and key system flaws generating poor quality. This session provides the auditor with the ability to dramatically improve efficiency and customer satisfaction for the business. TakeawaysDefine efficient and effective process workflows
Identify organizational gaps to process efficiency
Learn and effective way to improve quality across the entire business
Simplified ways to develop internal and external processes
Tools to define process root cause
Methods to fix process problems
Session Duration1/2 day; 4 hoursWorkshop Materials
280.00 Auditing Business Processes - Basic 280.00