Webinar: Creating Effective and Professional E-mails  We all know that one of the major advantages of e-mail correspondence is that it provides us with a quick means of communication.  Unfortunately, because it’s a fast means of communication, some interpret it as not needing much attention which opens the door to lack of professionalism, and sometimes to communicating in an aggressive manner.  If all employees are not sensitive to the nuances of communicating effectively via e-mails the following can occur: miscommunication, misunderstandings, loss of productivity, loss of trust - or even worst legal problems.   As you know, even with the best of intentions, misunderstandings are likely to occur in almost any type of communication. You can repair glitches in a face-to-face dialog or even in a telephone conversation before any long term damage occurs. However, electronic mail does not offer the benefits of the visual and verbal signals you give off in face-to-face encounter. This course focuses on the do's and don’ts that are common in e-mail communication, and provides guidelines that everyone can use.  Sloppy and discourteous  via e-mail can boost productivity and enhance relationships with both clients and colleagues; while bad e-mails cost companies’ time and money – and they are bad for business. Program Objectives  Help you: Guard your and your company's reputationCreate effective and professional e-mail correspondenceCreate a friendly professional toneGuard your e-mail presence  Eliminate mis-communication problemsUnderstand how to create a great "professional" first impression via e-mailProperly structure e-mails to enhance comprehensionEnhance your e-mail message to make it easy to readEliminate the most common e-mail pet-peeves for your recipientsTopics Writing online versus on paperLegal implications to you and your companyWhen to use e-mailsWhen to pickup the telephone Basic ComponentsGreetingSignature lineForward to all? Creating your e-mail persona Creating a friendly toneThe importance of your salutationWatch the tone of your messageWould you say this face-to-face?You are what you writeThe tone of the message is criticalEmotionsEveryone appreciates concise e-mails Write messages from the positive point of view      Your Visual PresentationMake a great first screen impressionUse short paragraphsUse list to deliver your message clearlyUse numbered list for sequential itemsUse bulleted list to emphasize key pointsWatch your mechanicsCapitalize correctlyCheck your spellingWatch your punctuation  32 Most Important Do's and Don'ts Webinar: E-mail Etiquette Training 69.00