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Woman complains on Facebook about bad service, restaurant's response goes viral

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A hair stylist from Indianapolis, Indiana is receiving severe backlash after complaining about a woman who she said ruined her New Year's Eve dinner by having a heart attack.

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Holly Jones took to the Facebook page of Kilroy's Bar N' Grill, where she was eating dinner on New Year's Eve, to complain about the staff for telling her that "someone dying was more important than (her and the people with whom she was eating)." According to the post, Jones thought that the woman was an addict suffering from an overdose.

But the woman, in her 70s, was suffering from a heart attack.

Paramedics were called to the restaurant to help the woman. 

Jones wrote this on Facebook: 

"I will never go back to this location for New Year's Eve! After the way we were treated when we spent $700-plus and having our meal ruined by a watching a dead person being wheeled out from an overdose my night has been ruined. Every year we have come to Kilroy's to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from us while were trying to figure out our bill being messed up.

"The manager also told us someone dying was more important than us being there, making us feel like our business didn't matter, but I guess allowing a junkie in the building to overdose on your property is more important than paying customers who are spending a lot of money! Our waitress when we were trying to ask about our bill being messed up also said, 'What do you want me to do, (expletive) pay for your bill for you?' What a great way to talk to a paying customer! I get that working on New Years Eve (is) stressful, but being a complete (expletive) to us all night knowing you get an automatic gratuity is not right!"

After posting her comments on the bar's Facebook page, manager Chris Burton responded, calling her attitude "disgusting."

Here is his response:

"Thanks for reaching out! We love feedback, whether it be positive or negative. I especially like feedback like this so others can see the disgusting people that we have to deal with sometimes.

"First of all, the 'overdosing junkie' that you speak of was a 70-plus-year-old woman who had a heart attack. Thankfully she was finally revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know. This poor lady, who was celebrating New Year's Eve with her husband and son, had to be placed on the floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her. But I can completely understand why you think being intoxicated (expletives) that didn't understand your bill should take priority over human life.

"I especially appreciate you making your server (who doesn't curse) cry as well. I'm sure she really enjoyed working on New Year's Eve just to deal with people such as yourself. I personally had to leave a show to take a phone call from an emotional manager telling me someone died at Kilroy's and that other employees were not doing so well dealing with this. (At the time they didn't know that she was going to make it.) So I understand how inconvenient this was to your night.

"But honestly, I'm glad to hear you won't be coming back to Kilroy's because we wouldn't want anyone as coldhearted and nasty as you returning. I appreciate anyone who chooses to spend their money at Kilroy's until they act like you. You can take your money anywhere else after that, and I won't lose a second of sleep over it. Happy New Year!"

Kilroy's Facebook page has been flooded with positive comments, complimenting Burton for sticking up for his staff and his customers.

Jones' employer, Serenity Salon, has received calls for her to be fired. The salon responded in a post: "We take our reputation seriously, and this does not align with our code of conduct or the expectations we have for our staff, booth renters or any members of our team."

Jones claimed that someone hacked her account and that she is not responsible for the rude post. She has deleted her Facebook account.

A GoFundMe page has been started by the heart attack victim's daughter, Tohnna Wymer, to help pay for medical bills.

"She is in critical care ICU at IU Methodist Hospital in Indianapolis," Wymer wrote on the fundraising website. "When she does start to regain consciousness, she will have a long road of recovery. The reason I started this page is to help my parents with medical bills and also to help with any needed therapy she will need. She is a fighter and will fight to the end!"

Serenity Salon has already donated $500 to the page.

Serenity Salon is aware of the most recent negative publicity surrounding one of our Booth Rent Stylist. The posting to...Posted by Serenity Salon on Sunday, January 3, 2016

Read more here.

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